FAQ

Shipping & Pre-Orders

In-Stock Items

In-stock orders are processed within 1–3 business days.

Once fulfilled, delivery typically takes 6–12 business days depending on your location and carrier.

Pre-Order Items

Pre-order pieces are produced after the 7-day ordering window has closed.

Once the window ends, production begins and typically takes approximately 3 weeks. Your order will be shipped once your piece is complete.

Each pre-order item is produced according to demand, allowing us to create intentionally and reduce excess production.

Pre-Order Timeline

Please allow approximately:

7 days for the pre-order window
3 weeks for production
8–12 business days for shipping after dispatch

Tracking information will be sent by email once your order has shipped.

Please note: Shipping estimates do not include processing or production time.

Pre-order items are final sale, as each piece is produced based on ordered size preferences.

Cancellations

Orders may be cancelled within 24 hours of purchase.

Once this window has passed, your order will move into processing or production. If you would like to request a return after delivery, it will be reviewed according to our return policy.

Returns

Returns may be requested within 24 hours of delivery.

To begin a return request, please email store@disciplles.com with your order number and reason for return. Our team will review your request and respond as soon as possible.